Frequently Asked Questions
Is PIWA using official WhatsApp API?
Yes, PIWA uses the official WhatsApp Cloud API provided by Meta.
Can I automate replies?
Yes. You can create automation workflows and AI chatbots.
Can multiple agents use one inbox?
Yes. PIWA provides a shared team inbox.
Can I use my own branding and domain?
Yes, completely. You get a white-labeled platform where your logo, domain, and pricing are fully customizable. Your customers will never see PIWA branding.
How do I earn profit as a reseller?
You define your own pricing plans (Basic, Pro, Enterprise, etc.). You charge customers upfront and only pay us based on usage cost. The difference between your price and usage cost is your profit.
Do I need technical knowledge to start?
No. The platform is designed for non-technical users as well. We handle infrastructure, WhatsApp API integration, AI setup, and hosting. You only focus on sales and customer management.
What services can I offer to my customers?
You can offer: WhatsApp automation (official API) Chatbots & AI agents Web chat, Email, SMS, Voice CRM + ticketing system Campaigns & broadcasting Lead generation automation
How is WhatsApp billing handled?
WhatsApp charges per conversation (Meta pricing). We track usage automatically. You can mark up pricing when selling to your customers and keep the margin.
Can I create custom plans for different clients?
Yes. You have full flexibility to: Create multiple plans Set message limits, AI usage, users Offer custom pricing for enterprise clients
Who handles customer support?
You handle first-level support for your customers. For technical or platform-level issues, our team provides backend support to you.
Is there any minimum commitment or investment?
No heavy upfront investment. You can start small and scale. Costs are mostly usage-based, making it low-risk for resellers.
Can I onboard unlimited clients?
Yes. There is no restriction on the number of clients you can onboard. Your growth is only limited by your sales capability.