Refund and Cancellation Policy

Last updated: August 30, 2026

This Refund and Cancellation Policy applies to all products and services offered by Python Analytics Pvt Ltd ("Python Analytics", "we", "us", or "our"), including PIWA, PiLearn, PiMeet, CCL, and PiMarketing (collectively, the "Services"). Please read this policy carefully before making a purchase. By subscribing to or purchasing any Service, you agree to the terms set out below.

1. General Policy — No Refunds

Our Services are digital in nature and are activated immediately upon successful payment, granting instant access to the purchased plan, features, or credits. Because access, usage rights, and platform capability are delivered in full at the point of activation, payments made for PIWA, PiLearn, PiMeet, CCL, or PiMarketing subscriptions and services are generally non-refundable, except in the limited circumstances described in Section 2 below.

This applies regardless of whether you have actively used the Service after activation. Non-usage of an activated subscription does not, by itself, entitle you to a refund.

2. Exceptions — When a Refund May Be Considered

We will consider a refund only in the following limited situations:

Refunds are not available for reasons including, but not limited to: change of mind after activation, dissatisfaction with features that were clearly described prior to purchase, third-party platform issues (such as WhatsApp/Meta policy changes or approval delays) outside our control, or failure to use the Service during an active billing period.

3. How to Request a Refund

To request a refund under one of the exceptions listed in Section 2, you must contact us within 7 days of the transaction date through the details provided on our Contact page, including your registered email address, transaction ID or payment reference, and a description of the issue. Requests submitted after this window may not be considered.

4. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase, via our payment processors Razorpay and/or Stripe. Please allow 5–7 business days from the date of approval for the refund to reflect in your account, depending on your bank or card issuer's processing timelines. Python Analytics is not responsible for delays caused by your bank, card network, or payment provider once a refund has been initiated on our end.

5. Subscription Cancellation

You may cancel a recurring subscription at any time through your account settings or by contacting our support team. Cancelling a subscription stops future billing cycles from the next renewal date onward; it does not entitle you to a refund for the current or any previously billed cycle, except where an exception under Section 2 applies. Access to paid features typically continues until the end of the current billing period already paid for.

6. Chargebacks and Payment Disputes

If you believe you have been incorrectly charged, we encourage you to contact our support team directly before initiating a chargeback or dispute with your bank or card issuer. Most billing concerns can be resolved faster through direct support than through a formal chargeback process. Raising a chargeback without first contacting us may result in a temporary suspension of your account pending investigation, in accordance with our Terms and Conditions.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Services after such changes constitutes acceptance of the revised policy.

8. Contact Us

For any questions about this policy or to raise a refund request, please reach out through our Contact page.